Help, tickets & ideas
OmniTrack can include Help (support tickets) and Ideas (feature requests and voting). Labels and exact placement depend on your role and what your organisation enabled.
Help & tickets
Use Help when something is broken or blocked, for example:
- You cannot sign in after trying reset steps from Account & security.
- Data looks wrong (wrong child on wrong route, missing stop).
- The app crashes or shows repeated errors.
Tips for faster resolution
- Describe what you tried and what you expected vs what happened.
- Include approximate time and, if relevant, route or vehicle names your organisation uses (no passwords).
Ideas & votes
Use Ideas when you want to suggest an improvement or vote on suggestions from others.
- Search first — someone may already have proposed the same thing; voting raises priority.
- One clear title and a short explanation helps product teams and operators triage requests.
GitHub export (optional)
Some organisations export selected tickets or ideas to GitHub for their development workflow. That is an administrator action; as an end user you normally stay inside the app.
Categories
Support forms may ask you to pick a category (for example IT, routes, account access). Choose the closest match; staff can reclassify if needed.